Refund policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item(s) to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, and in its original box or packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. To start a return, please contact us at altcshop@gmail.com.

Damages and other issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, or if you receive the wrong item(s). We will evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as, but not limited to, special orders or personalized items).

Unfortunately, we will not accept returns on sale items or gift cards.

Refunds 

Please note that once your return has been approved, the returned item(s) will need to be sent to the following address:

A Little Texas Charm
3330 N. Galloway Ave, STE 304-71
Mesquite, TX 75150

We will notify you once we have received and inspected your return, and let you know if the request for a refund has been accepted. If accepted, you will automatically be refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post any refunds.

If more than 15 business days have passed since we’ve approved your return, please contact us at altcshop@gmail.com.  

Items sent back to us without first requesting a return will not be refunded.

You can always contact us with any return questions at altcshop@gmail.com.